LEDVANCE GmbH
CQM Department
Steinerne Furt 62
86167 Augsburg
Germany

i. return the Product(s) in question to LEDVANCE in accordance with the return material authorization (hereinafter “RMA”) issued by LEDVANCE,

ii. not cause any damage to the Product(s) by the disassembly,
iii. adhere to LEDVANCE Returned Goods Packaging and Shipping Guidelines, provided by LEDVANCE, and
iv. arrange for transport of the Product(s).
 

i. repair any affected Product(s) and return them to the Purchaser (shipment costs at the Purchaser´s expense);
ii. provide new or refurbished replacement Product(s) (or parts thereof) to Purchaser free of charge (shipment costs at Purchaser’s expense), or
iii. issue a credit note in the amount of an appropriate residual market value of the Product(s) to Purchaser’s account if the Purchaser is a direct LEDVANCE customer. A LEDVANCE direct customer is a customer who has purchased the Product directly from LEDVANCE or a LEDVANCE Company with a registered office in the Guarantee Territory (and not from a dealer or other third party).
 

The residual market value of a Product cannot be negative.

i. provide new or refurbished replacement Products (or parts thereof) to Purchaser free of charge (shipment costs at Purchaser’s expense), or
ii. issue a credit note in the amount of an appropriate residual market value of the Product(s) to Purchaser’s account if the Purchaser is a direct LEDVANCE customer. A LEDVANCE Direct Customer is a customer who has purchased the Product directly from LEDVANCE or a LEDVANCE Company with a registered office in the Guarantee Territory (and not from a dealer or other third party).

Residual market value of the Product in applicable currency = (Guarantee Period in years - Operation duration in years ) * (Product Price New / Guarantee Period in years).

The residual market value of the Product cannot be negative.

i. LEDVANCE has not yet received payment in full of the accounts receivable related to the specific order under which the affected Products were sold to Purchaser if Purchaser is a LEDVANCE Direct Customer as defined in Table 3 sec. D above;
ii. Purchaser is unable to provide mandatory information / proof required to assert a Guarantee claim (see TABLE 3 sec. C.6 above);
iii. Products are not significantly damaged or defective and such defects do not perceptibly impair the Products’ performance (e.g. scratches, stains, rust, discoloration, or mildew);
iv. The affected Products were improperly transported, handled, stored, installed or used by the Purchaser or a third party; for example, Purchaser installed the Products in extremely hot, cold (refers to the temperature beyond the operating temperature range of the Products as specified in the applicable technical datasheets), corrosive or other extreme and unsuitable environmental conditions, or the application environment changes rapidly, resulting in corrosion, oxidation or Product damage or abnormal function due to the influence of chemical products;
v. Product damages caused by external factors (e.g. such as glass breakage of Products caused by external forces), improper operation, unsuitable maintenance methods, and/or unsuitable installation methods against LEDVANCE’s installation and operating instructions;
vi. Purchaser or a third party has modified, repaired or operated the Product in combination with products or software of the Purchaser or a third party without LEDVANCE’s prior express written consent;
vii. Abnormal Product appearance (including but not limited to scratches, stains, rust, discoloration or mildew, etc.) or other changes in appearance due to normal wear and tear of Product materials.
viii. Product's nameplate or serial number label has been tampered with, is torn, is partly or entirely missing, or was otherwise rendered illegible;
ix. Failure to install, apply, use, change, service or maintain the Products in accordance with local laws and regulations or requirements in documents provided by LEDVANCE, or improper system design, installation or construction, resulting e.g. in frequent concealment of the Products and affecting the Products performance;
x. Purchaser or a third party installs non-standard, mismatched, inferior or unqualified parts (e.g. clamps), which leads to quality problems of the Product;
xi. Connecting two or more strings in parallel using Y or T connectors without any protection devices.
xii. Connecting strings to a combiner box or an inverter without any protection devices;
xiii. Conducting or commissioning repairs or alterations made by persons other than professionally qualified personnel;
xiv. Conducting or commissioning repairs or alterations not in accordance with the Product specifications, the system, or the local electrical design specifications;
xv. The Products are directly or indirectly affected by power failure, power surge, flood, fire, lightning, mudslide, vandalism, explosion, war, or other force majeure events;
xvi. The Products were installed together with third-party modules within the same installation.