Privacy Policy

for LEDVANCE Renewables APP and LEDVANCE Renewables Portal

LEDVANCE GmbH (also referred to as "LEDVANCE" or "we") values the protection of users' personal information. When you use LEDVANCE services, we may collect and use your personal information. This Privacy Policy notice explains to you how we collect, use, share, store and protect your personal information.
This privacy policy provides you with information on the following topics:

1. Our Statement
2. Name and Address of the data controller
3. Contact details of the controller´s data protection officer
4. Scope of application of this policy
5. Purposes of and legal basis for the processing
6. How we collect and use your personal information
7. How we use cookies and similar technologies
8. How we share, transfer and publicly disclose your personal information
9. How We Store Your Personal Information
10. How We Protect Your Personal Information
11. Your rights as data subject
12. Managing Your Personal Information
13. Terms of Use for Minors
14. Privacy Policy Amendments and Notices
15. Contact Us

1. Our Statement

LEDVANCE appreciates the opportunity to provide you with products and services. Earning and maintaining your trust in us has always been our mission since LEDVANCE was founded. We are committed to respecting and protecting the privacy and personal information you provide.

2. Name and Address of the data controller

The data controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States, and other data protection law provisions, is as follows:

LEDVANCE GmbH
Parkring 1-5
85748 Garching
Germany
+49 89 780673-100
contact@ledvance.com
www.ledvance.de

(hereinafter referred to as‘LEDVANCE’or‘we’).

3. Contact details of the controller´s data protection officer

The controller’s data protection officer is as follows:

Mr. Matthias Lindner
bDSB LEDVANCE
c/o intersoft consulting services AG
Beim Strohhause 17
20097 Hamburg
Germany
Phone: +49 40 790235 – 0
Fax: +49 40 790235 – 170
E-Mail: privacy@ledvance.com

4. Scope of application of this policy

This policy applies to all functions and services of LEDVANCE Renewables APP (“LRA”) and LEDVANCE Renewables Portal (“LRP”; cloud.ledvance.re) for LEDVANCE solar collector power plant management. Both hereafter as a whole referred to as “applications”. Other LEDVANCE products and services will use their own specific privacy policy relevant to those products or services.

5. Purposes of and legal basis for the processing

We want to enable you to manage your solar plants via our applications. To do this, we also need to process your personal data to a certain extend. Therefore, mandatory data entries are marked as mandatory fields, whereas your entries in other fields are at your own discretion.
When registering for your monitoring account you agree to the terms of use for these applications and confirm that you have read and taken note of this privacy policy. We will mainly process your personal data based on these specific terms of use and to provide the corresponding services. Hence the main legal basis for our processing of your data is Art 6 I b GDPR (necessity for the fulfilment of a contract).
In certain situations, we may need to process your data in accordance with Art 6 I c GDPR to fulfil legal obligations or legitimate interests in accordance with Art 6 I f GDPR.

6. How we collect and use your personal information

We process your personal data with LRA and LRP (see section 4 above) in essentially the same way. In the interest of clarity, we will explain this in a joint section below and highlight the differences. This is done, for example, by means of an addition in brackets or a heading (such as "LRP only").

6.1 When you register for an account, the information we may collect includes an email address. The above information is collected to help you create an account.

6.2 When you use the power station monitoring function, we will collect the information about the power station you add, including: power station name, power station type, power station status, power station location, photo of the plant (Optional), power installed, real time power, yield today and fault data (e.g. alarm name, device name, occurrence time, report data), so that you can manage and monitor the power station.

6.3 When a version update is detected, we will read your application installation list to detect whether the corresponding application store is installed on your mobile phone is outdated or not.

6.4 When you use the functions and services we provide, we will collect your operations within the platform, location clicks and other information as relevant web logs for the purpose of data security. This helps to improve our website and error analysis, etc. This includes your device information such as operating system, device model, device manufacturer, system version, Android ID, account information, date and time of access and IP address.

6.5 Additional Features:
  • GPS location permissions add additional features. You can create a power station and a power station map after enabling the location permission, requiring you to provide the location information of the power station before using it, or the location information of your mobile device when creating the power station. We will do so as necessary to safeguard our legitimate interests (Article 6 (1)(f) GDPR), or to provide you with our services (Article 6(1)(b) GDPR).
  • LRA only: Camera and album permissions adds additional features. You can use this function after enabling the camera and album permissions to scan QR codes, upload avatars, upload plant pictures, etc.
  • Bluetooth permission adds additional features. You can perform near-end debugging of the device through Bluetooth after enabling the Bluetooth permission.
  • Permission to delete and create files in SD card. You can enable the file download function after you open the permission to delete and create files in the SD card.

When you enable the above permissions, you authorize us to access your mobile phone and the corresponding personal information to achieve the above functions. If you close the corresponding permissions, you cancel the corresponding authorization. We will not continue to collect and use your corresponding personal information, nor will we be able to provide you corresponding functions. The data that was collected before cancelling will remain within our system unless specifically requested to remove.

7. How we use cookies and similar technologies

For general information on the use of our website and the use of cookies, please refer primarily to our general privacy policy (at the bottom of our website )

8. How we share, transfer and publicly disclose your personal information

8.1 Information Sharing
We will not share your personal information with third parties except in the following cases:

(1)Sharing with express consent: We share your personal information with other parties with your express consent.

(2)Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, or the mandatory requirements of government authorities.

(3)Sharing with authorized partners: We may share your data with third-party service providers (as our data processors) as to provide you with LEDVANCE Cloud services and information technology and maintenance support, or to improve our products and services personal information. We will not share your personal information with third parties for any marketing purposes. These support services include push services and map services.

(4)Share with the installer who provides services for you: we may share with the installer who provides services for your power station, but we will only share the necessary power station and equipment information. In order to provide better after-sales service for you, the installer is also bound by the purpose stated in this policy.

8.2 Business Transfers
In the future, new situations such as mergers, acquisitions, and transfers of our business may occur. In this case, your personal information will be transferred along with the business as part of the transaction. We will require new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise we will require such companies and organizations to seek your authorization and consent again. We will carry out the above processing activities as necessary to safeguard our legitimate business interests (Article 6(1)(f) GDPR)

8.3 Disclosure to Third Parties and Transfer of Data Outside the European
Economic Area Your personal information may be compelled to disclose under the following circumstances:
If personal information is transferred outside the European Economic Area and such information is transferred to suppliers located in countries not bound by an appropriate decision of the European Commission, the data is protected by either standard contractual clause approved by the following: European Commission

For more details, please visit -
https://ec.europa.eu/info/strategy/justice-and-fundamental-rights/data-prote
ction/data-transfers-outside-eu/model-contracts-transfer-personal-data-third
-countries_en


Appropriate Privacy Shield Certification
For more details, please visit - https://www.privacyshield.gov

Supplier's Processor Binding Corporate Rules
For more details, please visit -
https://ec.europa.eu/info/strategy/justice-and-fundamental-rights/data-prote
ction/data-transfers-outside-eu/binding-corporate-rules_en

9. How We Store Your Personal Information

We store your personal information in accordance with laws and regulations until you delete your account/account data or you request to delete your personal data, unless otherwise required by laws and regulations.

10. How We Protect Your Personal Information

The security of your personal information is of the utmost importance to us.
We will strictly abide by relevant laws and regulations and take reasonable and feasible measures recognized by the industry to protect your personal information. We will protect information from unauthorized access, disclosure, use, modification, and avoid damage or loss of information. LEDVANCE Cloud will use encryption technology, such as Transport Layer Security (TLS), to protect your personal data during transmission. When we store your personal data, we use computer systems with limited access and these systems are deployed in facilities protected by physical security measures. In addition, we will hold security and privacy protection training courses from time to time to enhance employees' awareness of the importance of protecting personal data.

11. Your rights as data subject

You can find more detailed information on this than in the following brief overview in our general privacy policy.
You can also exercise some of your rights without our assistance. You can find information on this hereinafter (“12. Managing Your Personal Information)

You have the following rights insofar as their legal requirements are met:
  • Right to information and access (Art 15 GDPR)
  • Right to rectification and erasure (Art 16, 17 GDPR); if erasure is not an
  • option, processing may be restricted (see below).
  • Restriction of processing (Art 18 GDPR)
  • Objection to data processing (Art 21 GDPR)
  • Data portability (Art 20 GDPR)
  • Withdrawal of consent (Art. 7 (3) GDPR)
  • Right to lodge a complaint with the supervisory authority (Art 77 GDPR)

12. Managing Your Personal Information

We attach great importance to the management of your personal information and do our best to protect your rights to access, correct, delete, withdraw consent, cancel your account, and report complaints, so that you can protect your privacy and information. Due to differences in operating systems, the following operation settings may be different; in addition, in order to optimize your experience, we may also adjust the operation settings, so the following guidelines are for reference only.

8.1 Access Personal Information
You have the right to access your avatar, username, mobile phone number,
email address and other basic information. In order to access this information, go to the LEDVANCE Cloud app and go to “Me”- “Setting”- “Account Information”.
In order to access your information on the desktop application go to cloud.ledvance.re URL and enter your username and password. Once you login go to the top right-hand corner and click your avatar and click “My Info”.

8.2 Correct Personal Information
You have the right to correct your avatar, username, mobile phone number, email address and other basic information.

8.3 Delete Personal Information
You have the right to delete your account at any time. The ability to delete your account can be found within the Account Information section previously stated in section 7.1. After deleting your account, we will stop providing you with products and services, and delete or anonymize your personal information, unless otherwise provided by laws and regulations.

8.4 Withdraw Consent
In the process of providing services, we need you to grant us some device permissions, such as notification, photo album, camera, Bluetooth and other access permissions. You can turn off some or all of the permissions at any time in the settings of your device, thereby refusing us to collect your corresponding personal information. Permissions are displayed and closed differently in different devices and systems. For details, please refer to the instructions and guidelines of the device and system developers.

13. Terms of Use for Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit any information from anyone under the age of 18 on this service. In the event that we learn that we have inadvertently collected personal information from a child under the age of 18, we will delete that information as quickly as possible.

14. Privacy Policy Amendments and Notices

We may revise the terms of this Privacy Policy from time to time, and these revisions form part of the Privacy Policy and have the same effect as this Privacy Policy, and we will not reduce your rights under this Policy without your express consent. After this Privacy Policy is updated, we will remind you through announcement messages within the monitoring platform or email or other appropriate means so that you can keep abreast of the latest version of this Privacy Policy.

15. Contact Us

If you have any questions or suggestions about the content of the privacy policy, you can contact us by emailing us Email: privacy@ledvance.com or go to www.ledvance.com and find your local service email.

Mailing Address:
LEDVANCE GmbH
Parkring 1-5
85748 Garching
Germany